Support
Surplus helps you gain weight by eating enough, with a coach in the app and over iMessage.
Questions, a bug, or a request about your data? Email us. Include what happened and the app version so we can help.
Common questions
How do I connect the coach to iMessage?
During setup, tap Open Messages and send the code shown to the Surplus number. Wait for the coach’s reply. iMessage is optional: you can keep everything in the app.
How do I stop or pause the texts?
Text STOP to stop all texts, PAUSE to pause them for a day, and START to turn them back on.
How do I turn reminders off?
Open iOS Settings, then Notifications, then Surplus.
Nearby can’t find me.
Nearby needs location while you use the app. Open iOS Settings, then Privacy & Security, then Location Services, then Surplus, and choose While Using the App. Surplus keeps only your latest location, for up to a day, to point you to the closest food.
The camera doesn’t open.
Open iOS Settings, then Surplus, and turn on Camera. You can also choose a photo from your library instead.
A calorie estimate looks wrong.
When Surplus reads a meal, tap Edit on the meal card before you log it to fix the foods or amounts. Already logged it? Tap the meal under Today’s meals, or swipe it, to edit or delete it. Estimates from photos are a starting point, and your corrections are what count.
I didn’t finish my meal.
Tap the meal under Today’s meals, choose Didn’t finish it? and snap what’s left. Surplus lowers the meal’s totals to what you actually ate.
How do I delete my account?
In the app, go to You, then Delete account, and confirm. This deletes your Surplus data and requests deletion of your sign-in account. If the app reports that sign-in deletion failed, contact support. You can also email us to delete it.
Who can use Surplus?
Adults aged 18 and over. Surplus gives general nutrition guidance, not medical advice. If you have a medical condition or an eating disorder, talk to a doctor before changing how you eat.